Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains the rights and steps available to Zvka customers after delivery. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For desktop organizer boxes and desk storage trays, return review focuses on whether the item remains new, complete, clean, and matched with the original order record. When an issue involves desktop organizer boxes and desk storage trays, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides. For towel and cloth orders, return review may consider fabric condition, unused status, package count, absorbency-related listing details, and cleanliness.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To qualify, items should remain unused, clean, complete, and in original packaging with tags, manuals, accessories, or included components when provided. Returns affected by misuse, improper storage, unauthorized alteration, or normal wear may be declined unless law requires acceptance.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at info@zvka.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return questions are handled by email so the request, evidence, and next steps can be kept in one written thread.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 100 WALKER ST NORTH SYDNEY, NEW SOUTH WALES, 2060 Australia.

Please provide the order number, checkout email, product name, and reason for the request. For wrong, damaged, or defective products, include clear photos of the product and outer package. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

We accept exchanges when the item qualifies for return and the requested replacement is available. If no suitable replacement is available, we may complete the request as a refund after inspection. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact info@zvka.shop or +61405148807. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM EST.